Return & Refund Policy
**Returns**
We offer 7 days unconditional return policy. Within 7 days since your purchase, we will accept your product return and provide a product exchange or a product refund. If you purchased a bundle or set and want to return a tool in the set, please contact us directly at sales@rckimpex.com.
To be eligible for a return, your return products must be in a good condition and in their original packaging.
Several types of goods are not returnable, including gift cards, hair care items, some accessories, free items, any item marked as final sale.
How to return:
Contact us at sales@rckimpex.com. You can select to exchange, or have a Refund Voucher that you can use right away in the shop, or a refund to your original payment method.
Steps for refund:
- Get a refund confirmation from customer care team.
- Pack your items carefully back to their original packaging.
- Please place the new shipping label you receive on the package.
- Send the return items to the address provided by our customer care team or have it picked up by our Logistics partner.
- For defective items exceeding the return policy period, related warranty policy is applied. Please refer to the warranty policy.
**Refunds**
Once your return is received and inspected, we will send you a confirmation email to notify you that we have received your returned item. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
**Shipping**
We are responsible for the shipping costs of returning defective items. For unconditional return and refund, the customer is responsible for the shipping costs of returning the products. Also the cost of shipping (if it is in the order payment) will be deducted from your refund in the cases of unconditional return.
Depending on where you live, the time taken for your exchanged items to reach you, may vary.
**Contact Information**
Customer Support: sales@rckimpex.com
TYMO specializes in
developing innovative hair styling tools (Hair Straightener, Flat Irons, Hair Dryers). Established in 2019, TYMO brings together refined design, manufacturing, worldwide fast shipping and sincere post-sales services. TYMO offers the best to create naturally glamorous looks with diversified possibilities!
TYMO exceeds expectation of
customers and influencers around the world with optimal feedback, the Best Sellers of TYMO Hair Straightener – TYMO RING Series has topped selling list since it was been first launched two years ago and created buzz among millennials.
TYMO believes in
focusing on design, quality and lived-in beauty that inspire. Our passion for crafting ingenious products drives us to delve beneath the technology and the voice of customers for better results. TYMO encourages all who are able to be themselves in an authentically beautiful way across the world.